Toyota Australia has today announced that it will initiate a safety recall involving certain Toyota Yaris vehicles produced between May 2020 - May 2023 (inclusive). There are approximately 7,600 vehicles involved in the Australian market.
During the manufacturing process, the ball joint insertion portion of front lower suspension arm may have developed minor cracking. If the vehicle is repeatedly driven on bumpy and/or uneven road surfaces, the cracks may spread, and the front lower suspension arm may break allowing the ball joint to dislodge. In the worst-case scenario, vehicle stability may be compromised increasing the risk of a crash.
For all involved vehicles, Toyota dealers will inspect the left and right lower suspension arms for cracks, and replace them if required.
It will require approximately 30 minutes to complete the suspension arm inspection. Should inspection results reveal suspension arm cracking, replacement may take between 2 hours to 5 hours model dependent. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.
Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).
Q&A
Q1. What models are involved in Australia?
A1. There are approximately 7,600 Toyota Yaris petrol and hybrid vehicles involved in the Australian market.
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).
Q2. What is the condition? (Description)
A2. During the manufacturing process, the ball joint insertion portion of front lower suspension arm may have developed minor cracking. If the vehicle is repeatedly driven on bumpy and/or uneven road surfaces, the cracks may spread, and the front lower suspension arm may break allowing the ball joint to dislodge. In the worst-case scenario, vehicle stability may be compromised increasing the risk of a crash.
SQ1. Are there any symptoms/warnings before the problem can occur?
A. Abnormal noise may be heard from the lower part of the vehicle while driving.
SQ2. What is the manufacturing process related to the ball joint insertion portion?
A. The lower suspension arm may have been improperly pressed.
SQ3. What is the lower suspension arm?
A. The lower suspension arm connects the tires and body to the suspension system.
Q3. What does the remedy involve?
A3. Inspect the left and right lower suspension arms for a crack, and replace them if required.
Q4. How long will the remedy take?
A4. Approximately 30 minutes for inspection only, and between 2 to 5 hours for inspection and replacement, depending on the vehicle model.
SQ1. Are loan vehicles available while my vehicle is being inspected?
A. Depending on specific circumstances and/or inspection outcome, Toyota dealerships may assist with alternative transport arrangements.
Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact their local/preferred Toyota dealership to arrange recall completion. In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).
Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.
Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).
Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.
