Complaint handling process
Taree Toyota are committed to providing quality service each and every time you visit out dealership.
We understand that from time to time things don’t go as planned. If you are not totally satisfied with your experience, please contact our Customer Experience Manager. We aim to acknowledge and resolve your issue as quickly as we can.
This is in addition to your Customers’ rights under the consumers guarantee in the Australian Consumer Law (ACL) – For further information regarding your rights, please visit our customer charter or the ACCC's Website.
If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.
How to make a complaint?
If you have a complaint, you can submit this using the below enquiry form. This will be managed by our Customer Experience Manager
Nerida Schiffmann.
Alternatively, you may contact our dealership on 02 6539 3333 and we can direct you to the relevant department manager.
In order for us to investigate your complaint thoroughly we need the following minimum information
Personal details
Including your name, address, phone number and email.
Vehicle identification
Vehicle Identification Number (VIN) and/or registration number.
Vehicle details
Kilometres travelled.
Details of your complaint
Please include as much information as possible.
You can contact us here at Taree Toyota directly via email, phone or the below contact form to discuss your complaint.
= Required FieldsYour Personal Details
= Required FieldsTell Us About Your Vehicle
= Required FieldsYour Complaint Details
Response time, Investigation, review and outcome
Taree Toyota will endeavour to acknowledge receipt of your complaint within 1 business day. At which time we will provide you with an indicative timeframe in which you can expect a response.
Taree Toyota will then gather information and speak with the relevant departments support our investigation. We may contact your during this time to request further information or to request your permission to speak with relevant third parties. We may also contact you to advise if further time is required to complete out investigation.
Once our investigation is complete, we will contact you and advise the outcome of your complaint and any next steps, if necessary.
Further review of your complaint
If you are dissatisfied with the outcome, you are entitled to request further review by Toyota Australia, seek legal advice or make a complaint to the following government external bodies:
Still have questions?
Get in touch.
